Airnaija

Responsible Gambling

Effective Date: 18/08/2025

At Airnaija, we are committed to the principles of responsible gaming. We believe that gambling should be an enjoyable form of entertainment. The safety and well-being of our customers are of the utmost importance, and we are dedicated to protecting them from gaming-related problems.

Airnaija has implemented various safety measures and flexible plans to help our customers manage their gambling activities. We will always take the necessary steps to prevent gaming-related harm.

RELAX, IT’S ONLY A GAME

We advise you to bet only with what you can comfortably afford to lose. To help you stay in control, we recommend setting a limit on your spending in advance and never exceeding it. You can personalize your spending limits in the "Deposit Limits" section of your account.

FOLLOW THE AIRNAIJA TIPS FOR SAFER GAMBLING

IF GAMBLING BECOMES A PROBLEM, TAKE A BREAK

Problem gambling can manifest through behaviors such as high levels of spending, negative impacts on work or relationships, theft, lying, and depression. If gambling is no longer entertainment, it's time to take a break. You can decide when and for how long. For assistance, please contact our customer service team.

TAKE THE TEST: UNDERSTAND YOUR GAMBLING HABITS

Periodically assess your gambling habits to better understand and, if necessary, correct them. This simple test will only take a minute:

  1. In the last 12 months, has gambling often caused you problems at work or home?
  2. In the last 12 months, has gambling caused arguments or other serious problems with your family, friends, or colleagues?
  3. In the last 12 months, have you tried to hide the amount you bet from family members or friends?
  4. Do you sometimes claim to be winning when you are actually losing?
  5. Have you had to increase the frequency or amount of your betting to maintain the same level of excitement?
  6. In the last 12 months, have you used gambling as a way to escape from personal problems or to feel better?
  7. In the last 12 months, after losing money gambling, have you immediately gambled again to try and win it back?
  8. In the last 12 months, have you tried to get money for bets through deceitful or illegal means?
  9. In the last 12 months, have you gambled despite promising yourself you wouldn’t, or gambled for longer than you intended?

If you answered "yes" to more than five of these questions, gambling may no longer be a form of entertainment for you and could be a serious issue. We strongly urge you to consider taking a break and seeking professional help. You can find support from organizations such as Gamble Alert and Psychgam Services.

PROTECTING MINORS AND VULNERABLE PERSONS

It is illegal for anyone under the age of 18 to open an account or place a bet with Airnaija. In accordance with our General Terms & Conditions, we may request identification to verify your age and identity. If we find that an underage or vulnerable person is operating an account, it will be closed immediately, and any winnings will be forfeited.

Airnaija is diligent in its efforts to prevent underage gambling. If you are concerned that a minor is using our platform, please contact our Help Center, and we will take the necessary actions.

SETTING LIMITS

DEPOSIT LIMITS

You can set daily, weekly, and monthly limits on the amount of money you can deposit into your account. To do so, please visit the "Responsible Gambling" section in your account settings to review and modify your deposit limits.

Any changes to your limits will take effect immediately upon confirmation.

SELF-EXCLUSION

The self-exclusion option is available for any customer who feels they may have a gambling problem or are at risk. If you need a break from gambling, you can self-exclude for a minimum period of 90 days. You also have the option to close your account permanently at any time.

During the self-exclusion period, your account will be suspended, and Airnaija will take reasonable measures to prevent you from opening a new account. We also recommend that you remove Airnaija from your notifications and uninstall any related applications.

OUR COMMITMENT AND COMPLIANCE

ADVERTISING AND PROMOTION

Airnaija ensures that all our advertising and promotional materials are socially responsible and do not target underage or vulnerable individuals. Our marketing communications are designed to be fair and transparent, presenting gambling as a form of entertainment and not misleading customers about the chances of winning.

STAFF TRAINING

Our staff receive regular training on our responsible gaming policies and are equipped to provide support to customers with gambling-related concerns. Our customer service team is available to assist you with any problems you may have.

REGULATORY COMPLIANCE

Airnaija is committed to upholding the highest standards of regulatory compliance. We operate in accordance with the laws and regulations set forth by the National Lottery Regulatory Commission (NLRC) of Nigeria. We will report any suspicious or required activities to the relevant authorities as mandated by law.

DO YOU NEED HELP?

If you wish to speak to someone about your gambling, please contact our dedicated responsible gaming team at responsiblegaming@airnaija.com or call our hotline at +234-XXX-XXXX-XXX. Our team is available on weekdays from 8:00 AM to 5:00 PM.

For professional and confidential support, we recommend contacting the following organizations:

We also recommend using filtering software like Net Nanny or Cyber Patrol to prevent minors from accessing gambling websites.

Airnaija will conduct periodic reviews of this Responsible Gaming Policy to ensure its effectiveness and relevance.